Delivery and Return Information
Thank you for visiting and shopping at Little Llama Studio. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
Most orders are processed within 5-6 business days. Much larger orders can take up to 1-2 weeks. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
Delivery delays are improbably, however can occur.
Shipment to P.O. boxes or APO/FPO addresses
Little Llama Studio ships to addresses within the U.S., U.S. Territories, and does not deliver to APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties and Taxes
Little Llama Studio is responsible for any customs and taxes applied to your order only in the state of Colorado. Any other state, Little Llama Studio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Little Llama Studio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us via email to figure out what went wrong. Please include photos of the shipping materials and items damaged and we will get back to you as soon as possible!
International Shipping Policy
We can sometimes ship internationally. Please contact us via email for more information.
Returns will be considered on a case by case basis. Please contact us if a return is desired.